Thursday, October 30, 2008

Recession or not - for some it is an opportune time

By Jen Quigley

So called Experts warn to prepare for the worst - be lean in your spending, look after your customers, but keep on marketing.

This year has seen radical change in the global economy put the chills up everybody's spine, whether you are a positive proactive person, or a negative reactive person. The mortgage crisis of the United States flows on to affect the rest of the world, similar to the saying "If the US sneezes, the rest of the world catches cold". The credit crunch has already hit in the US, as others watch and wait on the other side of the world with a sense of pending doom.

While a formal recession may be declared in hindsight, nevertheless there is evidence already of a slowdown right across all industries, not just in real estate. People are tightening their belts and finding ways of becoming more frugal. Business owners and individuals are considering what they need to do if the current economic climate extends beyond 2008. Some economists predict this "period of correction" could go on for ten to fifteen years.

Business consultants are busy weighing up their options. Some are not returning calls from their clients simply because the economic horizon continues to change day by day and they themselves are unsure as to what their or their clients' best options are.

It's worth pausing for a moment, or three, to listen to those who are old enough to have witnessed similar downturns, or hard times in the past. Some folks are old enough to remember rations during World War 2. Their experience and wisdom can help us deal with today's uncertainty.

When listening to tales of years gone by, a common thread is evident through most testimonials of "get back to basics". Now is the time to regenerate real customer service. Customers need to feel appreciated for their custom and should leave with a sense of worth, both from the product they have purchased as well as personally by the way in which they were served. It's important to show you care.

It's sad, but I haven't heard the expression "serve customers" in a long time. We have come out of a period of economic boom, during which time we have all experienced a significant lack in real quality and real service, possibly as a result of apathy.

It's important to continue marketing, but if you can't afford a full-blown marketing campaign, choose cheaper alternatives such as e-mail marketing, blogs and uploading your own website. Opportunities also exist via the Internet for those looking for alternative ways to ensure their financial survival during these testing times. Internet marketing is one such opportunity.

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